Terms of service
OVERVIEW
Welcome to Stipplewood. The terms "we", "us" and "our" refer to Stipplewood, a trading name of Luke Huitson Ltd. Stipplewood operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Stipplewood is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent that all information you provide is accurate and complete.
You are responsible for maintaining the security of your account and for all activity under it.
SECTION 2 - OUR PRODUCTS
We make every effort to display our products accurately. However, colours and appearance may vary depending on your screen or device.
Our products are made from natural materials. Variations in wood grain, colour, and texture are to be expected and form part of the character of each piece.
We do not guarantee that products will appear exactly as shown.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.
Orders are only accepted once payment has been received and confirmation has been sent.
Please review your order carefully before placing it, as changes may not be possible after this point.
Personalised Products
Many of our products are personalised and made to order using the information you provide. It is your responsibility to ensure all details (including spelling, dates, and formatting) are correct.
Due to the personalised nature of our products, orders cannot be changed, cancelled, or refunded once production has begun.
Returns are handled in accordance with our Refund Policy.
SECTION 4 - PRICES AND BILLING
All prices are shown in GBP and include VAT where applicable.
Shipping costs are calculated at checkout.
We reserve the right to change prices at any time. The price charged will be the price at the time of purchase.
You agree to provide accurate payment and billing details.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by carriers or events outside our control.
Risk passes to you once the item has been handed to the delivery service.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this site (including images, text, branding and design) is owned by Stipplewood or its licensors and is protected by intellectual property laws.
You may not use or reproduce any content without permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools. These are provided "as is" and we are not responsible for their operation.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for the content or practices of third-party websites linked from our Services.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Stipplewood is powered by Shopify. All purchases are made directly with Stipplewood, not Shopify.
SECTION 10 - PRIVACY POLICY
Your personal data is handled in accordance with our Privacy Policy.
SECTION 11 - FEEDBACK
Any feedback you provide may be used by us without restriction.
SECTION 12 - ERRORS
We reserve the right to correct errors and update information at any time.
SECTION 13 - PROHIBITED USES
You agree not to misuse the Services or use them for unlawful purposes.
SECTION 14 - TERMINATION
We may suspend or terminate access to the Services at any time.
SECTION 15 - DISCLAIMER OF WARRANTIES
All products and services are provided "as is" without warranties to the extent permitted by law.
SECTION 16 - LIMITATION OF LIABILITY
We are not liable for indirect or consequential damages arising from use of our Services.
SECTION 17 - INDEMNIFICATION
You agree to indemnify us against claims arising from your breach of these Terms.
SECTION 18 - SEVERABILITY
If any part of these Terms is found unenforceable, the rest remains valid.
SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the full agreement between you and us.
SECTION 20 - GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
SECTION 21 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
If you have any questions about these Terms, please contact:
Stipplewood (trading name of Luke Huitson Ltd)
Email: hello@stipplewood.com
Company Number: 09694161
Registered in England and Wales